FAQ

1. What types of products does Shhhbo recommend?

Shhhbo curates a wide range of premium Japanese maternal and child brands specifically for Hong Kong families, offering comprehensive solutions for both home and travel. Our product range includes:

  • Home & Living: Baby furniture, infant & toddler clothing.
  • Daily Essentials: Children's tableware, non-toxic crayons, baby snacks.
  • Travel Essentials: Comfortable baby carriers, and more.

Whatever you need, we provide a one-stop shop to support every stage of your baby's growth.

2. Do your products comply with safety standards?

Rest assured, your baby's safety is our top priority. All products recommended by Shhhbo have passed rigorous safety testing and comply with international safety certifications. Every item is reliable in terms of materials, ingredients, and design, ensuring peace of mind for parents and comfort for babies.

3. How do I place an order online?

You can easily complete your purchase in just a few simple steps:

  1. Join as a Member: Register an account to save shipping details, view order history, manage your wishlist, and subscribe to our latest offers.
  2. Shop Products: Browse our collections and click "Add to Cart" for your favorite items.
  3. Review & Checkout: Confirm product sizes and quantities, then click "Proceed to Checkout."
  4. Fill in Information: Enter your contact number, delivery address, payment details, and order notes (if any).
  5. Submit Order: Once payment is complete, you will receive a confirmation email and order status updates via WhatsApp. Feel free to contact us via WhatsApp anytime if you have questions.

4. Do you have a physical store?

Shhhbo currently operates online only and does not have a physical retail store. However, we provide comprehensive online services so you can enjoy hassle-free shopping from the comfort of your home. Our WhatsApp customer service team is always ready to assist with pre-sale and after-sales support, including product features, suitable age ranges, or delivery arrangements.

5. Is there a warranty if I find an issue after receiving the product?

Select products come with an original manufacturer's warranty, starting from the date of purchase (please refer to the warranty details on individual product pages).

Please note: Warranty coverage must fall within the scope specified by the brand and excludes damage caused by improper human usage. Please ensure products are used correctly according to the instruction manual.

6. What are the shipping options, delivery times, and shipping fees?

We primarily arrange deliveries through SF Express:

Order TypeEstimated Delivery TimeIn-stock ItemsUsually delivered within 3 business days after order confirmation.Pre-order ItemsShipped directly from Japan, arriving in approximately 14–21 days.

  • Free Shipping Offer: Enjoy free shipping to Hong Kong SF Pick-up Points / EF Lockers on orders of HK$600 or above.
  • Home Delivery: Shipping fees apply and must be paid by the customer if home delivery is selected.

(Note: Delivery services may be delayed due to force majeure factors such as severe weather or road closures. Thank you for your understanding.)

7. Do you offer international shipping?

We currently focus primarily on serving the Hong Kong region.

  • Hong Kong Orders: Free shipping to SF self-pickup locations for orders of HK$600 or above.
  • Other Regions: If you need shipping to an overseas destination, please contact our sales team before purchasing to inquire about shipping costs and arrangements.